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What to do before your appointment?

As we resume in-office patient care, we would like to make you aware of some new office policies to help protect everyone during the Covid-19 pandemic and subsequent months.  The following changes will be effective May 4, 2020.

  • Complete the Covid-19 questionnaire on the patient portal.
  • Contact the office if you do not have portal access in order to be registered.
  • Obtain a mask to wear to your appointment.
  • If you have a fever, cough, or shortness of breath, please stay home.
  • Social distancing will be in effect outside the clinic’s doors and in the waiting rooms.
  • All patients must wear masks.
  • Only the patient with a scheduled appointment will be allowed to enter the building.  The exception is an elderly patient who requires assistance of one person who must also wear a mask and be screened.
  • Upon entering the waiting room, your temperature will be taken.
  • Your hands will be sanitized.
  • If you were unable to access the Covid-19 questionnaire on the patient portal prior to your appointment, you will be able to do so at the office.  If you pass screening, you will proceed to complete the check-in process.
  • If you present any materials, card payments, etc to the receptionist, you must sanitize your hands immediately afterwards.

What happens at your specified appointment time?

Which door should you enter?

  • If your appointment is with Dr. Dawson or Jennifer Bryant, FNP-C, you will enter through the Suite E door.
  • If your appointment is with Fallon Lotson, PA-C, you will enter through the Suite A door.

How do we lower your risk of contracting Coronavirus in the office?

  • All employees have their body temperature checked prior to each workday.
  • We sanitize the entire office three times a day, before patients enter the building, at lunchtime and after all patients have exited the building for the day.
  • All examination rooms are sanitized after each patient.
  • All employees wear masks and gloves.

How can I help protect myself?

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wear a mask when your in the vicinity of other people or in public settings.
  • Wash your hands often with soap and water for at least 20 seconds.  Use an alcohol based hand sanitizer that contains 60% alcohol if soap and water are not available.

For more information, visit www.cdc.gov/COVID19

ABOUT RIVER CITY REHABILITATION & SPINE SPECIALISTS

RCRSS is the only integrated site network comprised of a complete organization of specialists. With a dedicated pain management infrastructure, we are working to improve the quality of life for our patients by returning them to function and offering surgical and non-surgical solutions.

 

Enhancing the speed, quality and accuracy of pain management.

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